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Contact us
Contact us
Contact Us
We’re here to help – fast, discreet, and human.
Whether you have a question about a product, need help with an order, or just aren't sure where to start – don't hesitate to reach out.
Email (preferred)
amazonservice@fredorch.com.cn
We usually reply within 24–48 hours (often faster).
Please whitelist our email so our reply doesn't end up in your spam folder.
(amazonservice at fredorch dot com dot cn)
Live Chat
Look for the chat bubble at the bottom right corner of our site.
Real humans, not bots
No judgment, no awkward questions
Usually faster than email
When can you expect a reply?
Contact method Typical response time
Live Chat A few minutes (during business hours)
Email 24–48hours
We speak your language (mostly )
We support English and Chinese.
If you use another language, we’ll do our best with translation tools.
Before you contact us – quick help
Order tracking → Check your email for tracking number from DHL / FedEx / USPS
Shipping times → See our [Shipping Policy] (link)
Returns → See our [Return Policy] (link)
If you still need help, we're one click away.
One last thing
We take your privacy as seriously as your pleasure.
Every contact is 100% confidential.
For any questions, inquiries, or support regarding our products and services, please feel
free to reach out to us. Our dedicated customer service team is here to assist you.
Company Name：Shenzhen Minghaochen Technology Co., Ltd
Office Address: 1/F, No.7, Lane 2nd, Yangma New Village Bantian St, Longgang Dist.Shenzhen.China
Email: amazonservice@fredorch.com.cn
Skype:amazonservice@fredorch.com.cn
whatsapp:+86 15814452145
Service Hours:Monday-Friday:9:00 AM-6:00 PM(GMT+8)]
We value your feedback and aim to respond to all email inquiries within 24-48 business hours.
Live Chat: bottom right corner
Thanks for choosing Fredorch.
We’re here to help – fast, discreet, and human.
Whether you have a question about a product, need help with an order, or just aren't sure where to start – don't hesitate to reach out.
Email (preferred)
amazonservice@fredorch.com.cn
We usually reply within 24–48 hours (often faster).
Please whitelist our email so our reply doesn't end up in your spam folder.
(amazonservice at fredorch dot com dot cn)
Live Chat
Look for the chat bubble at the bottom right corner of our site.
Real humans, not bots
No judgment, no awkward questions
Usually faster than email
When can you expect a reply?
Contact method Typical response time
Live Chat A few minutes (during business hours)
Email 24–48hours
We speak your language (mostly )
We support English and Chinese.
If you use another language, we’ll do our best with translation tools.
Before you contact us – quick help
Order tracking → Check your email for tracking number from DHL / FedEx / USPS
Shipping times → See our [Shipping Policy] (link)
Returns → See our [Return Policy] (link)
If you still need help, we're one click away.
One last thing
We take your privacy as seriously as your pleasure.
Every contact is 100% confidential.
For any questions, inquiries, or support regarding our products and services, please feel
free to reach out to us. Our dedicated customer service team is here to assist you.
Company Name：Shenzhen Minghaochen Technology Co., Ltd
Office Address: 1/F, No.7, Lane 2nd, Yangma New Village Bantian St, Longgang Dist.Shenzhen.China
Email: amazonservice@fredorch.com.cn
Skype:amazonservice@fredorch.com.cn
whatsapp:+86 15814452145
Service Hours:Monday-Friday:9:00 AM-6:00 PM(GMT+8)]
We value your feedback and aim to respond to all email inquiries within 24-48 business hours.
Live Chat: bottom right corner
Thanks for choosing Fredorch.